INTERPERSONAL COMMUNICATION
• Listening
• Paraphrasing
• Dealing with Anger
• Giving Feedback Constructively
• Receiving Feedback Productively
Dealing with Difficult People
• Creating Cooperative Win -Win Relationships…

MAKING PRESENTATIONS
• Thinking Critically
• Considering Culture & Ethics
• Selecting Topic and Purpose
• Analyzing the Audience
• Gathering Materials & Organizing
• Practicing
• Presenting and Assessing…